Frequently Asked Questions & Answers
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What People Say About SSB
"I am so glad to finally have found something that really works. I love SSB!" - John Doe, Long Beach resident
"WOW, this program is the one that delivers everything they say and more!" - Jan Doe, Lakewood community
"SSB was timely and professional. I will definitely use them next time my roof needs cleaning." - Paris Hilton (not)
(DRAFT text copy gathered from various sites)
People consistently highlighted the following points (in order of most frequent response):
1. Great Results: Customers were amazed at the effectiveness of the high pressure cleaning service provided by SSB.Be it driveway, backyard paving or factory floor, all surfaces came up an absolute treat.
“The difference was truly amazing”, was the popular comment.
2. Professional Service: Only the best high-pressure equipment is used to clean your paving.
From the moment you see Steve pull up in his immaculately presented vehicle with all the latest cleaning paraphernalia you will feel assured that this is a real professional who takes care down to the minutest detail.
Steve himself is really well presented and his conduct, unquestionably customer focused.
3. Friendly/Obliging Service: As one satisfied client summed things up: “SSB fitted in with whatever time suited you to have the job done and Steve is just such a nice guy, really friendly. He makes you feel confident about the service he is providing.”
4. Prompt/Timely Service: SSB comes out promptly to deliver your quote and they are extremely quick to commence work.
Steve also arrives on time and doesn’t leave you waiting around wondering what’s happening.
5. Excellent Follow Up: SSB delivers a follow up letter or phone call to make sure you are happy with the job soon after its completion.On top of that you even receive a Thank You Card for using their services!
6. The Right Price: SSB is affordably and competitively priced.
Frequently Asked Questions & Answers
Will water blasting damage my paint?
Yes, if that is all you are doing. We use a mixture of cleaning agents including chemicals / citrus / detergents which break down algae, grime, dirt, etc. then soft wash your home with purpose built water blasters. Each water blast unit has special wide nozzles fitted on the end of the wands which allows the water to cascade in a soft fan shape. It's gentle enough to run your hand in front of the wand.
Will the chemicals affect my plants, pets or me?
No. The chemical we use is also put in our drinking water to reduce algae (we both drink it already). The chemical is salt based and turns back to salt after about 8 hours in the sunlight. We promise to leave your plants in the same lovely condition we find them in.
Will my paint really last longer if I wash my home regularly?
Yes. But of course we are biased. So why don't you ask someone who isn't? Ring your local paint company and ask them. Most paint companies claim if you wash the paint on your home once a year you will increase the paints' life expectancy 20-25%. It's definitely cheaper to wash regularly than repaint!
Is it really better to clean my home in the winter?
Yes. Most people are unaware that if we clean a house after it has rained steadily for some time (i.e. in winter time) the rain and moisture soften the grime and dirt, which means we can provide an "extra soft wash" which is even gentler on paint. A bit like soaking a fry pan before washing it.
Can you really quote accurately over the phone?
Yes, 85% of the time we can provide an immediate telephone quote by asking a few questions. If you can tell us your homes' total square metreage/footage it will help us to be even more accurate. Our operator will confirm the price we have quoted you on the day we arrive to wash your home. If it's above the phone quoted price you have no obligation to proceed. If we don't believe we can accurately quote cleaning your home over the phone we will tell you and arrange for a site visit.
When/how do I pay you?
Payment is made on completion of the work with either a check or credit card. If you are at work while we are cleaning your home (as the majority of our clients are) we will leave an invoice in your mailbox. When you have had a chance to inspect the work we ask that you either post us a check or ring us with your credit card details.